Shared office desks
Turn a suitable existing PC or Mac into a Remotle zero client. An agent signs in and connects to their assigned Windows workstation at the start of the shift.
A shared desk.
Your own desktop.
Give agents a consistent route to the Windows applications on their assigned workstations. Remotle combines remote desktop, the connection broker and zero client mode for office terminals and supported home devices.1
Start the shift.
Reach the workstation.
The person at a contact-centre desk needs their configured applications, not a different local setup each time they move. Sign in to Remotle and choose an assigned workstation by name.
Use dedicated terminals for shared office desks and the client app for approved home devices. Include the actual calling software, headset and audio path in a pilot before choosing the setup for agents.
Home working
Use a supported client device to reach the same configured desktop from home. Test the real network, audio route and customer-service applications together.
Team administration
Assign access to workstations through the Remotle console. Keep the CRM, browser configuration and application permissions managed on the Windows host.
The applications.
The headset. The connection.
A contact-centre pilot needs to include a real conversation workflow, not just a picture of the desktop.
- Audio & USB
- Test the actual headset and calling application, including microphone, playback and call controls. Validate the device and software combination before agent rollout.
- Customer applications
- Open the configured CRM and supporting tools on the host. Check sign-in, keyboard actions and movement between applications during a representative task.
- Shift changes
- Evaluate the end-of-shift disconnect and next-user sign-in at a shared terminal. Document the workstation and Windows session behaviour you intend to operate.
Reuse the endpoint.
Keep the agent environment.
An existing PC or Mac can start directly into Remotle kiosk mode. The Windows host runs the agent applications, while the terminal supplies the screen and peripherals. The broker and kiosk mode are included.
Remote desktop, connection broker and zero client mode, together. Compare the whole route from the Windows workstation to the desk, including the client device and the people who use it.
A simpler desk.
A full workstation.
Try a complete shift.
Including the calls.
Pilot with the actual agent software, headset and network arrangement at both the office and home desk.
- Sign in, open the CRM and complete a representative service task.
- Validate microphone, playback and controls in the calling application.
- Check reconnects, shift changes and the intended home network.