Privacy Policy

Last updated: 17 October 2026

This privacy policy applies between you, the User of this Website or of the Remotle Software, and Computle LTD, the owner and provider of this Website and the maker of Remotle. Computle LTD takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website and the Remotle Software.

Definitions

1. The following terms have the meanings set out below wherever they appear in this privacy policy:

“Computle”, “we” and “us” means Computle LTD, a company incorporated in England and Wales with registered number 12450580 whose registered office is at 15 Bishopsgate, London, EC2N 3AR.

“Data” means all information that you submit to us through the Website or the Remotle Software, and information that is collected automatically when you use them, including personal data as defined by the Data Protection Laws.

“Data Protection Laws” means the UK General Data Protection Regulation, the Data Protection Act 2018 and any other applicable law relating to the processing of personal data.

“Remotle Software” means the Remotle host, the Remotle app for Windows, macOS, iPad and Linux, the zero client (kiosk) mode, and the related online services provided by Computle.

“UK and EU Cookie Law” means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 and the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018.

“User” or “you” means any third party that accesses the Website or uses the Remotle Software and is not either (i) employed by Computle and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Computle and accessing the Website in connection with the provision of such services.

“Website” means the website that you are currently using, remotle.com, and any sub‑domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

  1. the singular includes the plural and vice versa;
  2. references to sub‑clauses, clauses, schedules or appendices are to sub‑clauses, clauses, schedules or appendices of this privacy policy;
  3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
  4. “including” is understood to mean “including without limitation”;
  5. reference to any statutory provision includes any modification or amendment of it;
  6. the headings and sub‑headings do not form part of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the actions of Computle and Users with respect to the Website and the Remotle Software. It does not extend to any websites that can be accessed from this Website, including any links we may provide to social media websites.

4. For the purposes of the Data Protection Laws, Computle is the “data controller”. This means that Computle determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5. We may collect the following Data, which includes personal Data, from you:

  1. name;
  2. organisation name;
  3. contact information such as your email address;
  4. any message you choose to send us;
  5. account details for the Remotle Software, such as your name, email address and organisation, including those provided by Microsoft Entra ID when you sign in with it;
  6. technical information needed to set up and maintain Remotle connections, such as the IP addresses of the Remotle app and the Workstation (automatically collected);
  7. IP address when you visit the Website (automatically collected);
  8. web browser type and version (automatically collected).

What we do not collect

6. Remotle sessions are encrypted end to end with TLS 1.3. Only the screen image and keyboard, mouse and other input travel between your Workstation and the Remotle app. Your files and applications stay on your Workstation. Where a connection passes through Computle’s relays, the relays carry the encrypted session without access to its content.

The Remotle app and host

6A. The Remotle app and the Remotle host on your Workstations collect the following, as also set out in the privacy notice inside the app:

  1. your account: your name, email address, organisation and how you signed in, to confirm who you are and show the Workstations your organisation has given you;
  2. connection records: which Workstation you connected to, when, from which device and from which network address, to start and secure the connection and to diagnose connection faults;
  3. logs and telemetry: the app and the host keep logs and send them to Computle while they run, on Windows, Mac, iPad and Linux. They record what the software is doing, such as sign-in, connections, settings, connection quality, performance and faults, together with technical details of the device and Workstation such as hardware, operating system and software versions, and are linked to your account and organisation so that faults can be found without asking you;
  4. crash reports: if the app or host stops unexpectedly, a crash report about the software at that moment;
  5. USB devices: when you share a USB device, its make and model, USB identifiers, a one-way code made from its serial number, whether sharing worked, the app and driver versions, your email address and organisation, and a short log extract if sharing fails;
  6. problem reports: what you write, the app version, your support code, the Workstation concerned and, unless you turn it off, the app’s recent logs; and
  7. update checks: the software version and update channel.

6B. This information is stored in the United Kingdom and the European Union. Account information is kept while your account is active. Connection records are kept for 12 months after your account closes. Problem reports, logs and crash reports are kept for 24 months. USB device results are kept as the list of devices that work with Remotle; after 24 months your email address, organisation and any log extract are removed from them.

How we collect Data

7. We collect Data in the following ways:

  1. Data is given to us by you;
  2. Data is collected automatically.

Data that is given to us by you

8. Computle will collect your Data in a number of ways, for example:

  1. when you send us a contact or trial form through the Website;
  2. when you contact us by post or through any other means;
  3. when you register and set up an account for the Remotle Software, including by signing in with Microsoft Entra ID;
  4. when you make payments to us;
  5. when you elect to receive marketing communications from us;
  6. when you use the Remotle Software;

in each case, in accordance with this privacy policy.

9. When you send a contact or trial form, the details you enter (your name, email address, organisation and any message) are sent by email to Computle’s team, and you receive an automatic reply confirming that we have received them.

Data that is collected automatically

10. To the extent that you access the Website or use the Remotle Software, we will collect your Data automatically, for example:

  1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content;
  2. we collect technical information when the Remotle app connects to a Workstation, so that the connection can be made directly where possible and otherwise through our relays;
  3. we collect Data via cookies, in line with the cookie settings on your browser. For more information, see the section below headed “Cookies”.

Our use of Data

11. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using the Website and the Remotle Software. Specifically, Data may be used by us for the following reasons:

  1. responding to your enquiry or trial request;
  2. providing, operating and supporting the Remotle Software, including making connections and verifying sign‑in;
  3. internal record keeping;
  4. improvement of our products and services;
  5. transmission by email of marketing materials that may be of interest to you;

in each case, in accordance with this privacy policy.

12. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

13. For the delivery of direct marketing to you by email, we will need your consent, whether via an opt‑in or soft opt‑in:

  1. soft opt‑in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask for more details about a particular product or service, and we are marketing similar products or services). Under soft opt‑in consent, we will take your consent as given unless you opt out;
  2. for other types of e‑marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting, for example by checking a tick box that we provide;
  3. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how, see the section headed “Your rights” below.

14. When you register with us and set up an account to use the Remotle Software, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

15. We may share your Data with the following groups of people for the following reasons:

  1. any of our group companies or affiliates, for the provision of the Remotle Software;
  2. our employees, agents and/or professional advisers, for the provision of the Remotle Software;
  3. the service providers that operate parts of the Website and the Remotle Software on our behalf, listed below.

16. The service providers we use are:

  1. Cloudflare, which hosts the Website;
  2. Resend, which delivers the emails sent from the Website’s contact and trial forms and the automatic replies;
  3. Google, which provides Google Analytics on the Website;
  4. Microsoft, which provides Microsoft Entra ID sign‑in where you or your organisation choose to use it.

17. Some of these service providers may process Data outside the United Kingdom. Where they do, we rely on the safeguards required by the Data Protection Laws for such transfers.

Keeping Data secure

18. We will use technical and organisational measures to safeguard your Data, for example:

  1. access to your account is controlled by sign‑in credentials that are unique to you, or by your organisation’s Microsoft Entra ID;
  2. Remotle sessions are encrypted end to end with TLS 1.3;
  3. we store your Data on secure servers.

19. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss of, or unauthorised access to, your Data, please let us know immediately through remotle.com/contact.

Data retention

20. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

21. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

22. You have the following rights in relation to your Data:

  1. right to access: the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why;
  2. right to correct: the right to have your Data rectified if it is inaccurate or incomplete;
  3. right to erase: the right to request that we delete or remove your Data from our systems;
  4. right to restrict our use of your Data: the right to “block” us from using your Data or limit the way in which we can use it;
  5. right to data portability: the right to request that we move, copy or transfer your Data;
  6. right to object: the right to object to our use of your Data, including where we use it for our legitimate interests.

23. To make enquiries, exercise any of the rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing it), please contact us through remotle.com/contact, or write to Computle LTD, 15 Bishopsgate, London, EC2N 3AR.

24. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on its website at ico.org.uk.

25. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

26. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for their content. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites before using them.

Changes of business ownership and control

27. Computle may, from time to time, expand or reduce its business, and this may involve the sale and/or the transfer of control of all or part of Computle. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part, and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

28. We may also disclose Data to a prospective purchaser of our business or any part of it.

29. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

30. This Website may place and access certain cookies and similar technologies on your computer. Computle uses them to improve your experience of using the Website and to improve our range of services.

31. All cookies used by this Website are used in accordance with current UK and EU Cookie Law.

32. This Website uses the following:

  1. analytical cookies: Google Analytics sets cookies that allow us to recognise and count the number of visitors and to see how visitors move around the Website. This helps us to improve the way the Website works, for example by ensuring that users are finding what they are looking for easily;
  2. functional storage: the Website stores your choice of light or dark appearance in your browser so that it is remembered on your next visit. This is not sent to us.

33. You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies, but this can be changed. For further details, please consult the help menu in your internet browser. Google also provides a browser add‑on to opt out of Google Analytics.

34. You can choose to delete cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently, including personalisation settings.

35. It is recommended that you ensure that your internet browser is up to date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

36. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details there on how to delete cookies from your computer.

General

37. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

38. If any of the provisions of this privacy policy is judged to be illegal and/or unenforceable, the continuation in full force and effect of the remainder of them will not be prejudiced unless the substantive purpose of this privacy policy is then frustrated, in which case either party may terminate this privacy policy forthwith on written notice.

39. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

40. This privacy policy is governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales or, at Computle’s election, to have any controversy or claim arising out of or in relation to this privacy policy or any breach of it settled by binding arbitration or mediation in accordance with the rules and regulations of the United Kingdom Intellectual Property Office applicable from time to time.

Changes to this privacy policy

41. Computle reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website, and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Computle through remotle.com/contact.